Ordering Information
Shipping
We try to ship orders within 24 hours of your order, but sometimes it may take us up to 2 – 3 days. We ship all orders from Seattle, Washington. We ship fabric usually by FedEx Ground. We usually ship a small number of samples via USPS; and larger numbers via FedEx 2 Day. If you would like us to overnight them, please give us a call.
Transit time with FedEx Ground varies by your location - California usually receives shipments in less than 4 days, but if you're on the East coast, it can take the full 7 - 10 business days they warn us about (especially in winter!). If you’re in a hurry, expedited shipping is available and will appear during checkout.
After you place your order, we will send you a receipt which summarizes your order. You will also receive notice when your order ships, with the FedEx or US Postal Service tracking number. Samples, fabric and products may be sent separately. If so, we will send you tracking details for each shipment.
If you need any help in placing an order online – or if you just hate ordering online and would prefer to order by phone – please give us a call at 206 633-1177. We’d love to talk to you.
Cuts:
We do our best to provide your fabric in one continuous piece, but sometimes that is not possible. If we do not have one continuous length, then we will contact you to find out the lengths that would work for you.
You can order just one sample and/or as little as 1 yard of fabric. We do not sell half yards, sorry.
Shipping for products (napkins, kitchen towels, and soon other products like sheets) is an $8 flat fee.
Returns
We want you to be happy with your order … but sometimes we make mistakes. If we made the mistake, we’ll make it right, of course. But please remember, we cannot accept for return any fabric that has been cut, sewn or altered in any way.
So please inspect your fabric immediately upon receipt, because if for some reason there is a problem you must contact us within 15 days. Call us at 206 633-1177 or email us at the address in the Footer below with the details to receive your return authorization number and a few other important instructions.
If the shipment was damaged by the shipping company (not unheard of!) please do not remove it from the packaging and contact us for instructions.
Sample Returns
When you have no more use for your samples, instead of tossing them, we will credit you for useable samples that you return to us minus our initial cost of shipping.
The least expensive way to ship samples is USPS First Class. If the envelope you are sending is more than ¼” thick, you’ll need to send as First Class THICK ENVELOPE. Postage is usually between 2 and 4 dollars. For a box, PARCEL, which is more expensive. Sometimes the fixed rate priority boxes are a less expensive choice.
If the postage is stopping you from returning, give me a call. Patty: 206-633-1177
Please return to:
Two Sisters Ecotextiles
PO Box 15813
Seattle WA 98115
What’s the best fabric for people with chemical sensitivities?
The primary focus of our collection is your health and that of our planet. That means that all our fabrics, whether they are certified or not, have minimally been processed to the GOTS standards. That means that none of the chemicals in the GOTS prohibited list were used. Chemical sensitivity is a complicated issue, both because everybody’s chemistry is unique, because the fibers and processing of each fabric is different. If you’re chemically sensitive you might want to order samples and see how you react.
